Free Virtual Webinar

October 29, 2020
12:00 PM EDT to 1:00 PM EDT
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Virtual Zoom Webinar- The Patient Access Tango: A Case Study


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FREE WEBINAR – EARN 2 CEU’s

Connecticut AAHAM will be offering a virtual earn and learn webinar on  

Thursday, October 29, 2020

12 noon to 1 PM.

 

Please register in advance for this meeting.

 

After registering, you will receive a confirmation email containing information

about joining the meeting via Zoom.

 

Title:

The Patient Access Tango: A Case Study

Presented By:

Sarah Lovell

Colburn Hill Group

 

Summary:

Supporting the revenue cycle by collecting the right information in a compliant and patient-friendly way is the goal of every Patient Access Director.  But the realities of organizational barriers and staff behavior, not to mention real live patients, can make that goal elusive.  The best chance of success comes from an organizational structure that supports operations and training. 

This case study will review the standardization of performance metrics and investment in the education and training made at one academic medical center, creating staff who are truly expert in their jobs, and how it has paid off in terms of reduced compliance issues, supported quality goals for patient satisfaction, improved staff happiness, and secured better revenue cycle outcomes.

 

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Free Virtual Webinar